Juran defines Quality Policy as "Overall intentions and direction of an organization with regard to quality, as formally expressed by top management."
Words to notice in this definition are intention and direction.
Below are few examples of Quality Policies:
Kinetic India:
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
This policy shall be deployed through
Continual improvement in product quality by process control & variability reduction.
Up gradation of manufacturing technology and skills
Cost reduction through elimination of waste in all Business processes.
Development of Human Resources
Development and participation of our suppliers
Tata Motors
Tata Motors is committed to maximizing customer satisfaction and strives to achieve the goal of excellence through ongoing development; manufacture and sale of reliable, safe, cost effective, quality products and services of international standards, by using environmentally sustainable technologies for improving levels of efficiency and productivity within its plants and ancillaries.
Tata Motors also has a commitment towards improving the quality of life of its employees, both within and outside its plants and offices, through improved work practices and social welfare schemes.
Toshiba Electron Tubes and Devices
1. We shall conduct quality-related activities in order to provide customers with the best possible products.
2. We shall observe all relevant laws, regulations, and contracts, and make efforts to continuously improve quality. By ensuring the quality and safety of our products, we will meet our customers' requirements and increase customer satisfaction.
3. We shall establish a quality management system and work to continuously improve the system.
4. We shall do our best to provide products of consistent quality. We shall investigate and identify the root cause of any inconsistencies based on data,and make all required improvements in order to ensure consistent quality.
Dabur Research Foundation
We are committed to quality compliances in all our deliverables.
-Consistent and Continuous Quality Management.
-The Management is fully committed to Quality and ensures all resources to accomplish this task.
-We value our 4C's- Compliance, Credibility, Consistency and Confidentiality.
-At DRF, Quality is a relentless commitment to continuous improvements in processes and systems, to provide consistent quality services to meet our customer requirements.
L&T Electricals Saudi Arabia Co. Ltd
It is our policy to:
-Deliver Electrical products and services meeting or exceeding customer requirement and expectation while improving value to stakeholder.
-Comply with statutory and regulatory requirements related to product, services, health & safety.
-Achieve operational efficiency by attaining productivity and profitability.
-Encourage development and involvement of employee at all level.
-LTESA management is fully committed to implement Quality Management System and continually improve its effectiveness in the organization.
Words to notice in this definition are intention and direction.
Below are few examples of Quality Policies:
Kinetic India:
" We shall strive to deliver products to meet and exceed Customer expectations of Quality, Delivery and cost "
This policy shall be deployed through
Continual improvement in product quality by process control & variability reduction.
Up gradation of manufacturing technology and skills
Cost reduction through elimination of waste in all Business processes.
Development of Human Resources
Development and participation of our suppliers
Tata Motors
Tata Motors is committed to maximizing customer satisfaction and strives to achieve the goal of excellence through ongoing development; manufacture and sale of reliable, safe, cost effective, quality products and services of international standards, by using environmentally sustainable technologies for improving levels of efficiency and productivity within its plants and ancillaries.
Tata Motors also has a commitment towards improving the quality of life of its employees, both within and outside its plants and offices, through improved work practices and social welfare schemes.
Toshiba Electron Tubes and Devices
1. We shall conduct quality-related activities in order to provide customers with the best possible products.
2. We shall observe all relevant laws, regulations, and contracts, and make efforts to continuously improve quality. By ensuring the quality and safety of our products, we will meet our customers' requirements and increase customer satisfaction.
3. We shall establish a quality management system and work to continuously improve the system.
4. We shall do our best to provide products of consistent quality. We shall investigate and identify the root cause of any inconsistencies based on data,and make all required improvements in order to ensure consistent quality.
Dabur Research Foundation
We are committed to quality compliances in all our deliverables.
-Consistent and Continuous Quality Management.
-The Management is fully committed to Quality and ensures all resources to accomplish this task.
-We value our 4C's- Compliance, Credibility, Consistency and Confidentiality.
-At DRF, Quality is a relentless commitment to continuous improvements in processes and systems, to provide consistent quality services to meet our customer requirements.
L&T Electricals Saudi Arabia Co. Ltd
It is our policy to:
-Deliver Electrical products and services meeting or exceeding customer requirement and expectation while improving value to stakeholder.
-Comply with statutory and regulatory requirements related to product, services, health & safety.
-Achieve operational efficiency by attaining productivity and profitability.
-Encourage development and involvement of employee at all level.
-LTESA management is fully committed to implement Quality Management System and continually improve its effectiveness in the organization.
